1 The contract between us (for delivery see section 5)1.1 We must receive payment of the whole of the price for the goods that you order, when that happens you will receive an acknowledgement of receipt. If you pay by cheque, we will not be deemed to have received payment until your cheque has cleared. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Our acceptance of your order occurs on despatch of the goods and brings into existence a legally binding contract between us.
1.2 Notwithstanding the provisions of clause 1.1, if we accept an order from you without full payment in advance of delivery, you will pay the price for the goods within 30 days of the date of our invoice. Overdue amounts shall attract interest at the rate of 3% above Ulster Bank rate from the date of due payment of the invoice until payment.
1.3 If you allow us to enter or make an order on your behalf it is an acceptance of our Terms & Conditions.
1.4 If we enter an order for you a copy will be sent to the email address you give us. It is your responsibility to check all details are correct. We cannot be held responsible for any errors or omissions made when entering an order on your behalf.
1.5 You (the customer) are responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out. You are responsible for obtaining any permits to allow roadside delivery or storage of goods on the public highway.
2 price2.1 The prices payable for goods that you order are quoted as exclusive of VAT. The square metre prices detailed will not include delivery. The cost of delivery if advertised will be based on the standard delivery option. Published prices are subject to change without notice. We will confirm delivery charge for your purchase prior to your placement of an order.
2.2 You may be required to pay extra for certain deliveries and it might not be possible for us to deliver to some locations.
3 Consumers only – Right for you to cancel your contract3.1 If you are purchasing as a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day after the date you receive the ordered goods, subject to clause 3.2 below. You do not need to give us any reason for cancelling your contract, subject to clause 3.2 below.
3.2 You cannot cancel your contract in the following circumstances:
(i) if the goods you have ordered are not a stock item in our yard or not 'off-the-shelf' standard products (a bespoke order) but were configured or assembled pursuant to your requirements.
(ii) if the goods you have ordered have already been despatched from the delivering depot.
(iii)The product must be unused, in its original packing and in a saleable condition.
3.3 To cancel your contract you must notify us in writing. To do this, please email or write to us at the address provided under clause 9.
3.4 If you have received the goods before you cancel your contract then (unless clause 3.2 applies) you must send the goods back to our contact address at your own cost as per the Distance Selling Regulations. If we arrange collection for you, the relevant fee will be deducted from your final refund. If you cancel your contract but we have already processed the goods for delivery you are requested to refrain from unpacking the goods when they are received by you and you must send the goods back to us at our contact address AT YOUR OWN COST AND RISK as soon as possible. There may be a variable percentage re-stocking charge imposed depending on circumstance and dependant on supplier if products have been supplied by a third party. If you wish, this can be arranged by us and charged at the current rate of return.
3.5 Once you have notified us that you are cancelling your contract, any sum debited to us will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in a reasonable condition. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you and to include any relevant re-stocking charges.
3.6 Business purchasers have no right to cancel orders under clauses 3.1 to 3.5.